FAQ
Frequently Asked Questions
What is Fiber-to-the-Home (FTTH)
FTTH is a technology that uses fiber optics to deliver high-speed broadband internet and telephone services to the customer premise.
Will FTTH allow me to do more with my internet services?
Yes, FTTH provides significantly greater bandwidth which will allow you to stream without buffering, have multiple people and devices online at the same time, online game without interruptions, seamlessly work from home, and use the internet in any other way without maximizing your bandwidth connection.
Who is getting FTTH?
Le-Ru is upgrading all its copper lines to fiber optic. When construction is complete, all of our customers will be on fiber optics whether you have internet or just landline phone services.
When will FTTH be ready at my location?
As with most major construction projects, there are steps to getting the fiber optics ready to use.
Step 1. Placing the conduit in the ground. This includes plowing the conduit for the main lines and drops to the location. We like to plow drops to the locations while we are in the area for those that are already our customers. If you are not a customer of ours and would like a drop for services, please call the office and let us know you would like a drop.
Step 2. Inserting the fiber optic cable into the conduit. This step inserts the fiber into the conduit in the main lines and in the drops to the location.
Step 3. Splicing the fiber optics. During this step, we fuse the fibers optics together using a splicing machine. This step can be the most time consuming in the process.
Step 4. Installing the FTTH services in the location. After splicing the fiber optics and then testing, Le-Ru will call our current customers to schedule a day to come and switch over to the FTTH services. Depending on the location, the install can take an hour or two.
Will FTTH raise my monthly costs?
For most tier levels, Le-Ru has been able to keep the FTTH prices close to or less than the DSL prices when adding a telephone service with the internet service. Check out our prices for the FTTH on the Broadband Internet page. If you want to go down to a lower tier level to save money or move up a tier for faster broadband speeds, than you will need to fill out a Request of Service Change form that can be found on the Applications page.
What does it cost to change over to FTTH?
Nothing. When FTTH is ready at your location, Le-Ru will call to set up an appointment to install the new service.
Do I have to have a landline telephone service with FTTH?
No, Le-Ru does not require you to take a landline telephone service. We offer Internet only services. Check out our prices for the Internet only FTTH on the Broadband Internet page. If you have Internet only and want to add a telephone service when changing to FTTH, then you will need to fill out a Request of Service Change form that can be found on the Applications page.
Will my landline telephone service still work with FTTH?
Yes. However, due to the nature of fiber optics, the telephone service will work differently. There is an advantage and disadvantage of using fiber optics for telephone services:
Advantage: Little to no trouble with your telephone services
Unlike copper wires that have been traditionally used to provide landline services, fiber optic does not have issues that would be contributed by electrical wiring factors. For example: corrosion, electrical interference, or lightning.
Disadvantage: You need power for telephone service
Fiber optics does not provide power to a telephone like traditional copper landline services. Therefore, Le-Ru must install an Optical Network Terminal (ONT) to provide telephone services. This device requires power to work so if you lose power at your location then you will lose your telephone services. Le-Ru offers 24-hour battery backups or you can buy your own to help with this disadvantage.
Do I need to unplug my ONT during storms?
Le-Ru recommends to unplug any electrical device that you do not want damaged due to lightning. However, FTTH is significantly less likely to have issues or damages due to lightning.
